Customer Care Policy

Customer care policy

Grundy & Co Excavations Ltd is committed to providing professional, quality services that are value for money. To achieve this goal we will ensure a set of common agreed standards have been identified and will be regularly monitored, to maintain and improve customer care performance.

Dealing with customers – we will:

  • Treat you with respect and courtesy
  • Provide customer care training for all new staff, with follow-up training thereafter to ensure that staff provide a helpful and
    friendly service
  • Offer a professional and effective service based on up-to-date information sources and technology

Telephone calls
We will endeavour to answer your call within 15 seconds (approximately 4 rings) between the hours of 07:00 – 16:45 pm on working days and 07:00 – 12:00noon Saturdays. An answering machine is in use all other times.

Dealing with correspondence
We will endeavour to respond to your letters, faxes and e-mail’s within 5 working days of receipt.

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